911 Communications Center

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Operations

dsc   oThe core functions provided by the Bell County Communications Center (Center) are the answering and processing of 911 calls, the dispatching of the appropriate first responders and the maintenance of the technological infrastructure to make this communication as efficient and reliable as possible.  

Emergency Communications Specialists are those that directly provide the emergency communication either by call-taking (answering 911 calls) or dispatching (radio dispatching responding units).  


Leadership levels within the Operations teams consist of  Assistant Team Leaders and a Team Leader for each shift. 
Based on expected call volume, each shift staffs between 2-6 dedicated Call-takers and a minimum of 9 dispatch consoles which are staffed at all times.  They are the direct link between callers reporting an emergency and those responding to the scene.

operations floor