Communications Center 9-1-1

Helpful Tips for Calling 9-1-1

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"Bell County 911, where is your emergency?"

In an emergency, call 911 immediately from any wired or wireless phone. 
An emergency is any situation that requires immediate assistance from the police, fire department or medical service. 

If you’re not sure whether the situation is a true emergency, call 911 and the Call-taker can determine whether you need emergency help.  All Call-takers are trained to handle each call as an emergency until determined otherwise.

When you call 911, be prepared to answer the Call-taker’s questions, which will include:

  • The location of the emergency, including the street address or approximate location AND city
  • The phone number you are calling from
  • The nature of the emergency
  • Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency

The Call-taker’s questions are important to get the right kind of help to you quickly.  The Dispatcher will use that information to ensure the agency or agencies responding know exactly what's happening now and respond with the right equipment.  

Be prepared to follow any instructions the Call-taker gives you. The Call-taker can tell you exactly what to do in an emergency until help arrives, such as providing step-by-step instructions to aid someone who is choking or needs first aid or CPR. 

Finally, do not hang up until the Call-taker instructs you to. 

If you dial 911 by mistake, or if a child in your home dials 911 when no emergency exists, do not hang up—that could make 911 Call-takers think that an emergency exists.  Instead, simply explain to the Call-taker what happened.

  • If you have children teach them how to dial 9-1-1, make sure they know their address and phone number.
  • If you live in a rural area be prepared to give directions and a description of your residence to help emergency personnel get there quicker.
  • If you are in an accident, give the call-taker cross streets and vehicle information.

Also, if your cell phone service is disconnected it can still call 911 so please remove batteries before giving them to children.