Communications Center 9-1-1

Text to 9-1-1


911_text
Bell County 911 Communications Center Will
Begin Accepting “Text To 911” February 10.

 

Media Release:  Sunday February 10 Bell County residents needing emergency services will be able to text their situation to dispatchers at the Bell County 911 Communications Center.

Text-to-911 is intended primarily for use in specific emergency scenarios:

  • for an individual who is speech, or hearing, impaired;
  • for a person who is unable to call 911 due to a medical emergency that renders them unable to speak;
  • in the event of a crime such as a home invasion where speaking might give away the location of a person hiding, or in an abduction situation; or,
  • in domestic violence situations where it’s not safe to make a voice call.

When determining whether to make voice call or send a text, callers should keep the following in mind:

  • Text only – no video or special characters. (limited to 160 characters)
  •  Callers should text 911 only when calling is not an option
  • Texting is not always instantaneous, which means it may take longer to dispatch emergency services in a text-to-911 situation
  • Providing location information, city name and nature of the emergency in the first text message is imperative, since
  • Bell County 911 may not receive location information and will not be able to speak with the person sending the text.
  • Text abbreviations or slang should never be used so that the intent of the message can be as clear as possible.
  • Those who use the system must have a cell phone that is activated and capable of sending text messages in order to reach 911 via text.

How to text 911 in an emergency:

  • Enter the numbers “911” in the “To” field;
  • The first text message to 911 should be brief and contain the location of the emergency and the type of help needed;
  • Push the “Send” button.
  • Be prepared to answer questions and follow instructions from the 911 call taker.
  • Text in simple words – do not use abbreviations.
  • Keep text messages brief and concise.

We encourage anyone who has any further questions to please contact our agency at 254-933-5500. We would be happy to provide further education on these services.

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